Customer Success

Fenno Optiikka operates a chain of 60 opticians throughout Finland. As with all high-service retail operations, every order is unique, making the relationship between store assistant and customer crucial to the sale. Each customer has their own prescription and buying history, while sales assistants offer a range of frames, tints, and lenses for the customer to choose from.

Aldata Service Intensive Retail solution for the optical business (Aldata SIR Optical) is transforming this purchasing complexity into an opportunity for sales assistants to sell more confidently, whilst adding significant value to every sale.